DELIVERY INFORMATION
RETAILER RETURN POLICY
In order to return an item, you must obtain a Return Number. Email us at customerservice@primamarketinginc.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded. Any returned orders will incur a 25% restocking fee.
We require the following information to process your return:
Your full name and address
Phone number
Email address
The reason for returning the merchandise
Art Philosophy® Return Address:
Art Philosophy®
Attn: Returns
5564 Edison Avenue
Chino, CA. 91710
Any package that has not been received by customerservice@primamarketinginc.com tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, Art Philosophy® is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
Out Of Stock Items
From time to time items may be out of stock. If an item is out of stock it will be placed on your backorder unless there are instructions for no backorders.
SHIPPING POLICY
We are committed to getting your orders to you as quickly as possible!
- Processing Time: All orders ship within 24-48 hours of purchase.
- Shipping Method: We use reliable carriers to ensure timely and safe delivery.
- Delivery Time: Estimated delivery varies based on location and shipping method chosen at checkout.
- Tracking: A tracking number will be provided once your order has shipped.
- Delays: While we strive to meet our shipping timelines, unforeseen delays (such as weather or carrier issues) may occur. If you experience any delays, please contact us.
If you have any questions about your order, feel free to reach out!